IMPORTANT INFORMATION REGARDING FUND OFFICE OPENING UP TO MEMBERS BY APPOINTMENT ONLY

Due to the office capacity limitations imposed by the New York State Department of Health, the Fund Office will be open to members by appointment only, Monday through Friday, between the hours of 8:45 am to 4:15 pm starting Monday October 5th. You can make an appointment by sending an email to:

pensionannuity@mtdctrustfunds.org - for an appointment with the Pension/Annuity Department
eligibility@mtdctrustfunds.org - for an appointment with the Eligibility Department
contributions@mtdctrustfunds.org - for an appointment with the Contribution Department
accounting@mtdctrustfunds.org - for an appointment with the Accounting Department

We will try to accommodate your appointment time requested as best as we can. Please include the following information in your appointment request email:

Name and Book Number
Date and Time you would like your appointment (please provide a few possible dates)
Phone number
Reason for appointment

You will receive an email letting you know the date and time of your appointment. If you arrive at the office without an appointment, you will not be seen. You should not arrive at the Fund Office more than 5 minutes prior to your appointment. Members are required to wear masks and, to the greatest extent possible, maintain a distance of at least six feet from others at all times while in the office and while entering/departing. Members may not enter the office if they are experiencing symptoms consistent with COVID-19, such as fever, cough, difficulty breathing, or congestion/runny nose. You will be sent a Visitor Health Screening Questionnaire with your appointment email that will need to be completed immediately prior to your coming to your appointment and handed to the staff member you are meeting with. This form can also be obtained by clicking this link.

Please Click On This Link For Important Information Regarding Behavioral Health Televideo Counseling Services.

INFORMATION FOR NEW JERSEY RESIDENT WELFARE FUND PARTICIPANTS

New Jersey residents who participate in the Welfare Fund will soon be receiving new Identification Cards from Aetna. The new card (which you should start using July 1) includes a note showing that the Fund is enrolled in a program that is provided in accordance with a New Jersey law, which protects New Jersey residents from being balance billed by out-of-network health care providers in New Jersey for covered healthcare services under certain circumstances. You will receive a notice from the Fund Office with more information about the program and the types of claims it applies to. If you have questions about balance billing or the program, please contact Aetna at the number on the back of your Identification Card.

Please Click On This Link For Important Information Regarding Extensions of Deadlines Related to Benefit Claims and Appeals, Special Enrollment and COBRA.

IMPORTANT MESSAGE ABOUT CORONAVIRUS (COVID-19)

The Funds' Board of Trustees understands that you and your family may have questions about your health, pension and annuity benefits during this uncertain time. As you know, the situation and the public health response is continuing to evolve and change on a daily basis. Please be aware that the Board of Trustees and the Funds' Office is taking steps to ensure that the Funds' operations continue without interruption as best as possible during this difficult time for all. Please continue to check the Funds' website periodically for new information and updates.

Please also be advised that the Welfare Fund is waiving participant out-of-pocket costs/cost-sharing for COVID-19 diagnostic testing. In addition, Aetna has introduced Healing Better care packages for members diagnosed with COVID-19, supporting our participants and helping to keep others in the home protected from potential exposure. Aetna also is offering resources to help address any associated anxiety and stress related to COVID-19, including opening Crisis Response Lines and expanding access 24/7 to the Aetna Nurse Medical Line, among others. You can find more information about these resources on Aetna's website aetna.com or contact Aetna at:

• Aetna Crisis Resource line Number: (833) 327-2386
• Aetna Informed Health Line (Nurse Line) number is: (800) 556-1555